ProFix Appliance Repair Austin — Privacy Policy
Last updated: July 23, 2026
1. Information We Collect
When you use our website or submit a service request, we may collect:
- Name, phone number, and email address
- Service address and zip code
- Appliance type, brand, and issue description
- Preferred appointment date and time
- Browser type, IP address, and pages visited (via analytics)
2. How We Use Your Information
We use the information we collect to:
- Schedule and confirm your appliance repair appointment
- Contact you about your service request
- Send appointment reminders and follow-ups
- Improve our website and services
- Respond to your questions and inquiries
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Cookies and Analytics
We use Google Analytics to understand how visitors use our website. This may involve placing cookies on your browser. The data collected is anonymous and used only to improve our services. You can opt out by disabling cookies in your browser settings or using the Google Analytics opt-out browser add-on.
4. Data Security
We implement industry-standard security measures to protect your personal information. Your booking data is transmitted over encrypted HTTPS connections. We retain your information only as long as necessary to provide our services.
5. Third-Party Services
Our website may use the following third-party services:
- Google Analytics — website traffic analysis
- Google Maps — service area display
- Nodemailer / SMTP — booking confirmation emails
Each third party has its own privacy policy governing the use of your information.
6. Your Rights
You may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information
- Opt out of marketing communications
To exercise these rights, contact us at the information below.
7. Text Messaging (SMS) Terms
If you provide your phone number and consent to receive text messages, ProFix Appliance Repair Austin may send you:
- Appointment confirmations and reminders
- Technician dispatch and arrival updates
- Invoice or payment links
- Replies to questions you've submitted
Message frequency varies depending on your service activity. Message and data rates may apply based on your carrier plan. Phone numbers collected for SMS purposes are not shared with third parties for marketing purposes, and consent to receive text messages is never a condition of any purchase.
You can opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us using the details below. For full SMS program details, see our SMS Terms & Conditions page.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or our SMS communications, contact us: